Beachwoods Resort Reviews | Expedia (2023)

8.2

Very Good

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Rating 10 - Excellent. 374 out of 739 reviews" "

10 - Excellent

374

" "10 - Excellent 51%

Rating 8 - Good. 184 out of 739 reviews" "

8 - Good

184

" "8 - Good 25%

Rating 6 - Okay. 98 out of 739 reviews" "

6 - Okay

98

" "6 - Okay 13%

Rating 4 - Poor. 47 out of 739 reviews" "

4 - Poor

47

" "4 - Poor 6%

Rating 2 - Terrible. 36 out of 739 reviews" "

2 - Terrible

36

" "2 - Terrible 5%

8.4/10

Cleanliness

8.4/10

Staff & service

8.9/10

Amenities

8.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Excellent

Shanna

Traveled with family and small children, Traveled with family

Mar 13, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was impeccable, property and water park very nice, but most importantly the staff was fabulous. Had some confusion with the booking through Expedia but the staff went above and beyond to accommodate my family in the best way. Will recommend to everyone!

Stayed 1 night in Mar 2023

10/10 Excellent

Bethany

Traveled with family and small children

Mar 11, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved that this had a private parking area next to the beach and that we could use amenities after checkout on our last day!

Stayed 2 nights in Mar 2023

6/10 Okay

Barbara

Traveled with family

Mar 11, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

It was a lovely property and my grandson had so much fun in the indoor pool, but the check-in time of 4 p.m. and checkout time of 10 a.m. means that you spend almost half of one day waiting to check in and then have to wake up and rush to get out before checkout time. It was off-season, so it doesn't seem like there was a big waiting list of people requesting rooms, so they could have maybe offered a noon checkout, giving visitors a little more time to look around. I felt like I rushed to get to the hotel pool and we spent a couple of hours here and then went out to eat and then it was basically bedtime, so I didn't get to check out the game room or the fitness center or even just take a nice walk around the grounds.

Stayed 1 night in Mar 2023

10/10 Excellent

Rebecca

Traveled with family and small children

Mar 6, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

booked on a whim just to “get away “ for the weekend for a little stay-caution an hour from home. this was our first time visiting and we were beyond thrilled with our experience. the unit was very clean as well as the entire facility. the kids had A BALL doing the paddle boats while simultaneously feeding the turtles . I LOVED that the pool area wasn’t too deep and the kids could enjoy themselves with our being constantly on edge. we will definitely go back again !

Stayed 1 night in Mar 2023

Response from Heather W. on Mar 8, 2023

Thank you very much for telling us about your experience! We look forward to seeing you again soon!

10/10 Excellent

Bobby

Traveled with family and small children

Mar 5, 2023

Liked: Staff & service, amenities, property conditions & facilities

Staff was excellent! Property was clean. Rooms were large.

Stayed 1 night in Mar 2023

Response from J.E. on Mar 6, 2023

Thank you for the excellent review. We are so pleased that you had a great stay and hope to see you again.

6/10 Okay

Stevan

Mar 2, 2023

We come here every other week to bring the kids to the pool, this time the humidifier was broken and it was so hot in the pool area. We didn’t last long in there because of kids faces were turning bright red. Such a bummer since we only come for the pool. Also the apartment was pretty dirty this time. It’s never been the cleanest (like the baseboards) but there was a few things wrong this time

Stayed 1 night in Feb 2023

Response from J.E. on Mar 2, 2023

Thank you for the candid feedback. Our staff prides itself on being responsive and sincere, your experience is very uncommon and not our standard level of service. Beachwoods Resort sincerely hopes this will not deter you from allowing us another opportunity to present you with a phenomenal vacation experience you deserve.

2/10 Terrible

William

Traveled with family

Mar 2, 2023

Disliked: Cleanliness, amenities, property conditions & facilities

We tried re booking they would not let us I will never use this site or go back to that place

(Video) The Outer Banks Beachwoods by Diamond Resort - North Carolina

Stayed 1 night in Feb 2023

Response from Heather W. on Mar 8, 2023

I'm sorry your experience with the booking was not successful. We hope to see you again.

8/10 Good

Meesha

Traveled with family and small children

Feb 28, 2023

Liked: Staff & service, amenities

Great Friendly Staff and lots of fun things for kids.Lots of Trash on the grounds and in the pond the room was not the cleanest but there is only so much that can be done between guests

Stayed 4 nights in Feb 2023

Response from J.E. on Mar 2, 2023

We are sorry we did not meet your expectations. I will share this with our team to make sure those areas get attention. We pride ourselves in the appearance of our Resort and appreciate your feedback.

10/10 Excellent

Mike

Traveled with partner

Feb 27, 2023

Liked: Staff & service, amenities, property conditions & facilities

Absolutely gorgeous place. Room was large and very modern. Staff was polite and helpful. Love everything about it and will be returning for future visits.

Response from J.E. on Feb 27, 2023

The biggest compliment we can receive is a guest who wants to return! Thank you for sharing your feedback and for choosing to spend your hard-earned vacation at Beachwoods Resort. We will make sure to share your feedback with our team here!

10/10 Excellent

Emiliano

Traveled with family

Feb 27, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Villa was great. Very ean. The staff was excellent from check in to check out. My grandbabies loved it and did not want to leave. The only downfall was the arcade room some games didnt work and the ones that suppose ably did took our tokens and didnt work. Overall will definitely go back again.

Response from J.E. on Feb 27, 2023

Thank you so much for sharing your feedback about your vacation at Beachwoods Resort! It was our pleasure to have the opportunity to host you, and we are grateful you chose Beachwoods Resort as your destination for vacation. All of our Team Members look forward to welcoming you in the It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you chose Beachwoods Resort as your destination for vacation. All our Team Members look forward to welcoming you in the future!

10/10 Excellent

Kerstin

Traveled with family and small children

Feb 27, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love it at Beachwood!

Stayed 3 nights in Feb 2023

Response from J.E. on Mar 4, 2023

Thank you for vacationing with us and we are so pleased to hear you had a lovely visit. Beachwoods Resort is known for providing top-notch customer service and we assure you this is not the typical quality of service described. Beachwoods hopes you will give us another opportunity to present you a phenomenal vacation experience we are known for and that you deserve. with

6/10 Okay

lisa

Traveled with family and small children, Traveled with family

Feb 27, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

check in was lengthy especially when your tired from driving. But was very pleased with the condition and comfort of the room. We were in the bottom floor and let me just say you should request a top floor! The people above us was running and screaming up until after 11pm. You can literally hear EVERYTHING The people above you do! The beds were comfy though and the pillows were not bad either! The water park was okay. There is not any staff monitoring slides. The small slide for little kids was over run by larger older kids. The older kids was literally pushing smaller kids out the way to go on the small slide. And would come down it so close together they kept slamming into each other at the bottom I’m surprised no one got hurt. The lazy river was nice and so is the spa like area in the middle of it. The hot tub was also great. Husband tried to fish but he said they don’t give you the right set up for fishing.Over all we would stay again but request an upstairs room lol

Stayed 3 nights in Feb 2023

Response from J.E. on Feb 27, 2023

Thank you for the candid feedback. Our staff prides itself on being responsive and sincere, your experience is very uncommon and not our standard level of service. Beachwoods Resort sincerely hopes this will not deter you from allowing us another opportunity to present you with a phenomenal vacation experience you deserve.

4/10 Poor

reginald

Traveled with family

Feb 21, 2023

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

We were excited to stay at Beachwoods until we got there when it went downhill. The front desk team member was not rude but not warm and kind either. She checked us in and off we went to a room that was already occupied. I'm glad the guests were not actually in the room! We returned to be given another room. When we arrived there, it was for a room that did not meet our reservation and was queen and not the king we reserved. We went back but the check in line was long. We opted to come back so we didn't miss our dinner reservation. When we returned, the front desk person said, "You look familiar?" I replied yes because it was our third time trying to check in. I said, "you first checked us into an occupied room and then we were given a queen bed the second attempt." She did not say she was sorry but instead, "Well, I couldn't have checked you in to an occupied room if the system didn't let me; must be the system." Her voice tone was annoyed and rude. The concierge looked embarrassed and mouthed "sorry" silently. Once we finally got to our room, we found the couch to be totally worn out. At that point, we slept through the night and left a day early. We just gave up.

Stayed 2 nights in Feb 2023

Response from J.E. on Feb 21, 2023

Thank you for taking the time to share your review. We are sorry to note your disappointment with your stay with us. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

10/10 Excellent

Brittany

Jan 29, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2023

6/10 Okay

Lindsay

Traveled with family and small children, Traveled with family

Jan 17, 2023

Liked: Amenities

Disliked: Cleanliness

We had dirty bedding on top of the washer upon arrival. There was also old coffee and coffee grounds in the coffee maker when I went to use it. Kids loved the water park. One older employee was super unfriendly and grouchy by pool. Overall a good experience minus the uncleanliness in the room.

Response from J.E. on Jan 19, 2023

Thank you for taking the time to share your review. We are sorry to note your disappointment with your stay with us. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

6/10 Okay

Tisha

Traveled with family and small children, Traveled with partner, Traveled with family

Jan 15, 2023

Liked: Cleanliness, staff & service

I like that it was near a lot of places like Walmart or Food Lion. I also like that it had an indoor pool area which was nice. The only thing I didn’t like was they had a policy that was quiet time and if policy was broken you could be asked to leave I don’t think they believe in this policy. Overall we will not stay again very nice place though.

Stayed 2 nights in Jan 2023

Response from J.E. on Jan 19, 2023

Thank you for taking the time to share your review. We are sorry to note your disappointment with your stay with us. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

6/10 Okay

Misty, Fredericksburg

Traveled with partner, Traveled with family

Jan 10, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is very unique. The surroundings are beautiful and you forget you're in the middle of Kitty Hawk. You will need to have a car to get from check in to the room and back to the water park, it's very sprawled out. I was given an early check in prior to arrival but when i checked in around noon i was told the room wasnt ready and no one reached out to tell me it was ready. I came back at 330 and was told it was ready. The condo was very nice, but if you're a light sleeper get an upstairs room. We were up all night long due to the people above us being up and about all night. Come morning we were exhausted. I asked for an hour later checkout since we saw them leave, but was told we would have to pay $25. The water park is very nice as well. I will say I couldnt imagine being here in busy season. Great for this time of year.

(Video) BEACHWOODS RESORT BY DIAMOND RESORTS KITTY HAWK NORTH CAROLINA USA JUNE 1, 2022

Response from JE on Jan 12, 2023

Thank you for taking the time to review us. I am sorry that no one reached out to you when you preregistered upon arriving. We hope you at least enjoyed the amenities while you waited. We hope to see you again when you visit the Outer Banks. And you can always call to see if any upstairs unit is available so you get the relaxation you deserve.Kind regards,

6/10 Okay

Sherrelle

Jan 7, 2023

10/10 Excellent

jason, louisville

Traveled with family and small children

Jan 4, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

A great place for a family to enjoy.

Response from JE on Jan 6, 2023

Thank you. We hope to see you and your family again.

2/10 Terrible

Michael

Traveled with family

Jan 1, 2023

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Nice and clean, terrible experience checking in. Water Park was closed during the first half of my stay.

Stayed 1 night in Dec 2022

Response from JE on Jan 6, 2023

We do apologize for the maintenance issues with the water park. Unfortunately it so happened during your stay with us. I hope you will consider coming and staying with us again

10/10 Excellent

Rachel

Dec 29, 2022

Stayed 1 night in Dec 2022

10/10 Excellent

Donka, Passaic

Traveled with family and small children

Dec 27, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is clean and close to stores but quiet

Response from ag on Dec 30, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

10/10 Excellent

patricia

Traveled with family and small children

Dec 18, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love staying at Beachwood resort. It is a Peaceful location in the woods but one minute from shopping. Go out the back entrace for a 2 minute drive to ocean front and a few minutes from Wright Brothers memorial

Stayed 2 nights in Dec 2022

Response from ag on Dec 30, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

10/10 Excellent

Amber

Traveled with family and small children, Traveled with family

Dec 11, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great stay here! My sons birthday was a blast! Definitely will be back!

Stayed 1 night in Dec 2022

Response from ag on Dec 30, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

10/10 Excellent

Sherry

Dec 5, 2022

Stayed 2 nights in Dec 2022

10/10 Excellent

Derek

Traveled with family

Dec 5, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2022

Response from ag on Dec 6, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

10/10 Excellent

Domingos

Dec 3, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. I love it

Response from ag on Dec 6, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

8/10 Good

Linda

Traveled with family and small children

Dec 1, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good value and convenient to shopping and dining. They are renovating some properties which resulted in our not having an internet connection in our condo. WiFi is available in other common areas.

Response from ag on Dec 6, 2022

Thank you so much for sharing your feedback about your vacation at Beachwoods Resort! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

10/10 Excellent

Pam

Traveled with partner

Nov 28, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved this place! It feels so comfortable and reasonablhy priced. Only suggestion: Maybe put families with children on the bottom floor. Alot of noise overhead with them running till late at night. Very friendly and helpful Staff!Awesome place to stay!!

(Video) Beachwoods - Kitty Hawk, NC

Response from ag on Dec 6, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

10/10 Excellent

Verified traveler

Traveled with family

Nov 27, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family getaway

We love coming here! The amenities make the trip even more fun for our family. The room was great and since we ended up with adjoining rooms with our extended family, it was perfect for Thanksgiving to have the extra kitchen and space.The pool was overly chlorinated or maybe poor ventilation? But very clean! The water temperature was chilly one day, but better the next. The cost to stay here is great for the off season.

Stayed 4 nights in Nov 2022

Response from ag on Dec 6, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

4/10 Poor

JOSEPHINE

Nov 27, 2022

Stayed 2 nights in Nov 2022

6/10 Okay

Kerry

Traveled with family and small children

Nov 27, 2022

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The pool/water park was closed the second day which was the main reason we were there. We also saw them dumping pool water with a pipe straight into the pond both illegal and terrible for the ecosystem.

Stayed 1 night in Nov 2022

Response from ag on Dec 6, 2022

We are sorry we did not meet your expectations. I will share this with our team to make sure those areas get attention. Thank you for sharing your response.

10/10 Excellent

Dean

Nov 25, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Accomodations

This was our first visit. Very clean and loved the kitchen. Will likely return for more visits.

Stayed 3 nights in Nov 2022

Response from ag on Dec 6, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

8/10 Good

Nicole

Nov 18, 2022

Stayed 1 night in Nov 2022

10/10 Excellent

Brandi

Traveled with group

Nov 15, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2022

Response from ag on Dec 6, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

8/10 Good

Verified traveler

Nov 15, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the woods at the sea shore

Suite had not been cleaned when we arrived. Some sort of mix up? Was given a choice of moving to another suite or waiting for crew to clean. Crew came quickly and we went to dinner, suite was in great shape when we returned. Cleaning staff gave us a great recomendation for dinner. The resort is in a wooded area, different than what we normally are used to at a sea side resort. Great indoor pool/ water park. We were quite happy with our stay

Stayed 3 nights in Nov 2022

Response from ag on Dec 6, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

8/10 Good

RYAn

Traveled with family and small children

Nov 14, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was good, keeping in mind I have 2 toddlers. The word resort in my mind did not involve as much driving. From the villas you stay in be prepared to drive to almost all amenities. The property is covered in trees, if that’s your thing you will love it. It rained the weekend we went though and everything just stayed wet so not outside fun for us. The villa was nice but the shower was gross. Went to bath the kids and mold came up out of the drain, peoples hair all over the walls. Not fun. The toy room for smaller kids no longer exist and the arcade has 1 game that is not broke and a handful of claw games you can’t win. Overall ok but I think next time we will just grab a regular hotel and skip the “resort”

Stayed 2 nights in Nov 2022

Response from ag on Dec 6, 2022

We are sorry we did not meet your expectations. I will share this with our team to make sure those areas get attention. Thank you for sharing your response.

10/10 Excellent

Dayna

Traveled with family

Oct 31, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fun place to stay with lots of amenities! Our basic suite was like a small apartment and had everything we needed.Staff was very friendly and helpful.

Stayed 1 night in Oct 2022

Response from ag on Nov 8, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

10/10 Excellent

Nancy

Traveled with family

Oct 28, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We were there for only 2 nights. The resort was beautiful and peaceful. We rented a suite it was very clean. The beds were comfortable. It was home away from home. I hope to stay again and I highly recommend staying there. It's in a very convenient location close to beach, restaurants, grocery stores etc.

Stayed 2 nights in Oct 2022

Response from ag on Nov 8, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

10/10 Excellent

Marissa

Traveled with family and small children

Oct 27, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a great weekend getaway for our family in the off-season. I found it on sale. The property itself has many amenities for those traveling with children; arcade room, indoor waterpark, outdoor playground, etc. The staff (particularly Kathy at the front desk) was helpful and pleasant. The text service to reach a staff with questions was also fast and convenient. We also found our room was very clean and spacious. Our only con was the bed was somewhat hard/not comfortable, and the property is located in a wooded areas with LOTS of mosquitos. Next time we will know to bring repellant. But other than that we look forward to returning.

Stayed 2 nights in Oct 2022

(Video) Beachwoods Resort, Kitty Hawk, North Carolina

Response from ag on Oct 28, 2022

The biggest compliment we can receive is a guest who wants to return! Thank you for sharing your feedback and for choosing to spend your hard-earned vacation at Beachwoods Resort. We will definitely make sure to share your feedback with our team here!

8/10 Good

Ashley

Traveled with family

Oct 26, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Water park was great for the kids, they enjoyed it. The room itself had a funky "moth ball" smell upon arrival, but we were only scheduled to stay one night anyway so it wasn't a huge deal. Amenities were great and beautifully decorated.

Stayed 1 night in Oct 2022

Response from ag on Oct 28, 2022

Thank you so much for sharing your feedback about your vacation at Beachwoods Resort! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

8/10 Good

Ashley

Traveled with family

Oct 25, 2022

Liked: Staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Our family loved the resort. The indoor waterpark was a huge hit. The water was a little chilly, but it was October! A family member was older, so the stairs were a bit of a challenge. Beds were comfortable and the environment was peaceful.

Stayed 3 nights in Oct 2022

Response from ag on Oct 28, 2022

Thank you so much for sharing your feedback about your vacation at Beachwoods Resort! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

10/10 Excellent

Lauren

Oct 25, 2022

Stayed 4 nights in Oct 2022

10/10 Excellent

Hugh

Traveled with family

Oct 24, 2022

Liked: Staff & service, amenities, property conditions & facilities

water park excellent

Stayed 1 night in Oct 2022

Response from ag on Oct 28, 2022

It looks like you had a great stay with us! It was our pleasure to have the opportunity to host you, and we are grateful you choose Beachwoods Resort as your destination to vacation. All of our Team Members look forward to welcoming you in the future!

10/10 Excellent

Douglas

Oct 18, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Oct 2022

2/10 Terrible

Andy

Traveled with group

Oct 11, 2022

My weekend vacation stay was canceled because Expedia did not relay my message that I was going to be 1 day late. I at minimum deserve a my charge refunded.

Stayed 4 nights in Oct 2022

Response from Resort Management on Oct 12, 2022

Good afternoon, I am very sorry that Expedia did not relay your information to the resort. However, we did not collect any funds so you would need to call Expedia for a refund.

10/10 Excellent

Eliadia elice

Traveled with family

Oct 10, 2022

Liked: Staff & service, amenities, property conditions & facilities

The place was easy to find, Walmart is right next to the property. The villa was very clean and the rooms was spacious. Will definitely go back.

Stayed 3 nights in Oct 2022

Response from Resort Management on Oct 12, 2022

Thank you for the feedback. We will share with our team and hope you come see us again.

10/10 Excellent

Phillip

Traveled with family and small children

Oct 9, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 2 nights in Oct 2022

Response from Resort Management on Oct 12, 2022

Thank you for the feedback. We will share with our team and hope you come see us again.

4/10 Poor

Eva

Traveled with family and small children

Oct 9, 2022

Liked: Cleanliness

Disliked: Staff & service, amenities

Hotel is essentially in Walmart backyard, staff is very unprofessional, internet connection costs 30 dollars daily and pool 29 dollars daily and it isn’t open until 2 pm. Definitely not coming back.

Stayed 3 nights in Oct 2022

Response from Resort Management on Oct 12, 2022

Thank you for your feedback. your comments are being reviewed and discussed with our team.

10/10 Excellent

Elizabeth

Traveled with family

Oct 3, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is for kids

This is a quiet family friendly place. The price of the night's stay was worth it to me because my child had a safe clean and bright place to play. And I could sit in a hot tub and watch.

Stayed 1 night in Oct 2022

Response from Resort Management on Oct 12, 2022

Thank you for the feedback. We will share with our team and hope you come see us again.

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