2. What Information Do We Collect?
We may collect, store and use the following kinds of data. Please see below for moreinformationabout what data we may collect and when this is done.
(a) Information about your visits to and use of perfume-click.co.uk;
(b) Information about any transactions carried out between you and us on orin relation to perfume-click.co.uk, including information relating to any purchases you makeof ourgoods or services;
(c) Information that you provide to us for the purpose of registering auser account with us and/or subscribing to perfume-click.co.uk email notifications.
(a) When Visiting Our Website:
Perfume Click collects some details on site usage in order to improve our service, userexperienceand to inform data and analysis regarding how the website is accessed and used.
We may collect information about your computer and your visits to this website such as yourIPaddress, geographical location, browser type, referral source, length of visit and number ofpageviews. We may use this information in the administration of this website, to improve thewebsite’susability, and for marketing purposes.
We may send a cookie which may be stored on by your browser on your computer’s hard drive. Wemayusethe information we obtain from the cookie in the administration of this website, to improvethewebsite’s usability and for marketing purposes. We may also use that information torecogniseyourcomputer when you visit our website, and to personalise our website for you.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer youcanrefuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Blockallcookies” using the sliding selector.) This will, however, have a negative impact upon theusabilityof many websites.
While your IP address may be recorded in order to deduce your approximate location in ordertoprovide the correct service, we do not collect or record other personal information fromvisitingusers unless this is manually entered by the user themselves through the checkout process orbysigning up to receive email marketing. Any other information is only used to acquire anoverviewandinsight into how our site is used and is not used to profile individual users.
(b) When You Have Made or Attempted To Make An Order
The obligatory fields in the checkout sections are required in order to facilitate thepurchaseanddelivery of your order, fulfilling the contract agreed to as part of the completed orderprocess, inaccordance with GDPR 6.1. We pass relevant data such as your address and telephone number toourcouriers so that they can deliver your order and confirm delivery via text message. Thisinformationis only used for the purpose of fulfilling delivery.
Perfume Click requests the following details to be entered when you attempt to make anorder:
We need your email address so that we can send order and delivery confirmations and to letyouknowif there are any issues with your purchase. We will not send marketing emails to you unlessyouagree to this below.
We ask for your name as this is required by our courier to deliver your order.
We ask for your telephone number so we can contact you if there any issues with your order.Forsomecouriers, a confirmation of delivery may be sent to the number given.
This information is required to deliver your order. If you are paying by card or invoice wealsoneedthis information in order to confirm the payment.
This information is required to deliver your order.
Sensitive information such as email addresses, telephone numbers, home or work addresses andyourfull name is not publicly available on the site. Our checkout process is encrypted to ensureyourdetails are protected. Unless you have explicitly consented to receive marketing to youremailaddress, we will not send advertising materials to you using of these details or othermethodsofcontact.
Any payment information entered is processed by trusted third parties who are in turncompliantwithcurrent data legislation. Information like card details, PayPal account information andotherdatawhich may be used for payment is not stored by our system and is not accessible by ourselvesatanytime. We only retain information on the amount paid, the service used to complete paymentandthereference for the payment. Unless you have consented to use of your data for personalisationpurposes this information is only used to fulfil our contract with you and to address anyissuethatmight arise with your purchase.
(c) When Registering A User Account or Signing Up For Email Marketing:
You may register a user account without having completed an order. When registering for auseraccount we record the following details. This information is only used for contacting youregardingany issue or changes to do with your user account. Unless you have provided separate consentforthis, we will not use these details to send you marketing materials of any kind.
When you have signed up for email marketing – either through our site or by opting in duringthecheckout process, we will record your email address. This is the only email address thatwill beused to send marketing materials to you. If you have agreed to this other data regardingyourpurchases may be used to send you personalised, targeted email campaigns.
(1) To the extent that we are required to do so by law;
(2) In connection with any legal proceedings or prospective legalproceedings;
(3) In order to establish, exercise or defend our legal rights (includingproviding information to others for the purposes of fraud prevention and reducing creditrisk);
(4) To the purchaser or seller (or prospective purchaser or seller) of anybusiness or asset which we are (or are contemplating) selling or purchasing.
3. How Do We Use Your Data?
- Process orders you have submitted.
- Deliver your order in cooperation with our couriers, send you order anddelivery confirmations and contact you if there are any issues with your purchase.
- Improve our site through anonymous analysis of user behaviours.
- Improve your browsing experience by personalising the website.
- Seek feedback on the services we provide. This may be done through thirdparties such as Trustpilot.
- Send you targeted email communications if you have requested this, and track your interactions with these emails such as when you open the email or click a link to our website.
- Handle entries to a competition.
- Provide other companies with statistical information about our users –but this information will not be used to identify any individual user.
As described above, data may be used for analysis of site behaviour and usage. If you haveconsentedto this at checkout or by manually signing up we may also use data you have provided to sendyoutargeted, automated messages informed by the products you have purchased or browsed. We mayuseyourpurchase data, including the items bought and the amount spent, to personalise emailmarketingoffers. We will never use your unique payment details for marketing purposes.
If consented to at checkout we may also use your purchase data, including the items boughtandtheamount spent, to personalise offers on the website for you. This is only done in order toprovide amore customised service in accordance with your interests.
We will never sell or rent your data to third parties. However, we may pass some informationtoourthird party providers or associated companies for the provision of services on our behalf,or tocollect feedback about the service we have provided to you. When we use third party serviceproviders we only disclose the information needed to deliver the service in question.
We use Trustpilot to collect user reviews of our website and service. If we send you aninvitationfor a user review we will only give Trustpilot access to your email, name and order numberforverification purposes.
Even if you have not consented to receive email marketing materials from us you may still becontacted by our customer service department through the email address or phone number thatyouhaveprovided. We will not contact you unless there is an urgent issue with your purchase, suchas afailed delivery or a problem with your payment. These emails will be strictly service-basedandwillnot contain any advertising.
4. How Do We Protect Your Information?
It’s important to us that we keep your information safe. Any sensitive information isencryptedandall interactions on our site occur under a 256 bit encrypted SSL connection verified byCOMODOCALtd. However, any information sent over the internet can be compromised and when youtransmitinformation to us, you do so at your own risk. We ask that you keep the password to any useraccounts that you may have registered with us confidential.
5. Your Rights & Our Data Controller Information
Perfume Click collects and processes personal data both as a processor and controller asdefinedinthe General Data Protection Regulation (GDPR).
It’s important to us that you have a say in the data we collect. You may contact us at anytimeto:
- Withdraw consent you have given to receive email marketing, personalisedservices or to the data policy as a whole.
- Request access to any data which Perfume Click has collected aboutyou.
- Modify any data which Perfume Click has collected about you.
- Request that any data Perfume Click has about you should be deleted.
- Request that your data will not be collected. Please note that we willbe unable to post any order without the necessary personal information required fordelivery,suchas your full address, name and a means of contact.
- Request that your data is not used for analysis, research, automateddecision-making or direct marketing.
We believe it should be easy for you to overview and control how we use your data. Weendeavourtocarry out any of the actions described above within 1 month or less upon request. However,wemayneed to store certain data for up to 6 months due to tax and fraud prevention purposes. Ifthisinterferes with the standards above in any way we will contact you to find a solution. Foranyquestions regarding our collection and storage of data, please contact us at:
Telephone: 0330 380 1017 (Mon-Fri, 10am-4pm)
Unit 22, Guinness Road Trading Estate
Trafford Park, Manchester
M17 1SB, United Kingdom
6. Policy Amendments